I updated my info. Please release deposit.

Discus and support I updated my info. Please release deposit. in XBoX Rewards & Social to solve the problem; I updated my personal info. Now it asked I post in forum saying I updated it I guess. 469e4f15-f3bc-435d-af14-9bc46c663ede Discussion in 'XBoX Rewards & Social' started by Norseman-[xboxvenue], Dec 17, 2016.

  1. Norseman-[xboxvenue]
    Norseman-[xboxvenue] Guest

    I updated my info. Please release deposit.


    I updated my personal info. Now it asked I post in forum saying I updated it I guess.

    :)
     
    Norseman-[xboxvenue], Dec 17, 2016
    #1
  2. JPBIO
    JPBIO Guest
    Xbox Live Rewards Not Depositing

    I have updated my account over and over again and I still cannot get my rewards to deposit. Can you please help. I don't know what else to do. All of my info is updated and correct, yet your system will not deposit anything.
     
    JPBIO, Dec 17, 2016
    #2
  3. VulcanVFX
    VulcanVFX Guest
    Unable to deposit points, account needs updated?

    So this has been an issue for months, but when I try to deposit my reward points it says my account needs to be updated but my account info is fully updated!

    Gamertag -
     
    VulcanVFX, Dec 17, 2016
    #3
  4. XBLRewards3
    XBLRewards3 Guest

    I updated my info. Please release deposit.

    Hi Norseman. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working
    on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.
     
    XBLRewards3, Dec 19, 2016
    #4
  5. XBLRewards3 Win User

    I updated my info. Please release deposit.

    Hi Norseman. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working
    on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.
  6. XBLRewards8 Win User

    Update info for deposit

    Hello Fabled Savior,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  7. Pablito Lemos 7 Win User

    rewards points are not depositing, says profile needs updating

    I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?
  8. BxLegendary Win User

    xbox rewards account needs updating?

    I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?
  9. Pablito Lemos 7 Win User

    Where are my rewards

    I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?
Thema:

I updated my info. Please release deposit.

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