I unblocked my cookies but I still cant log into xbox app on mobile

Hello XBF John,

Yes, when I mentioned "turned on cookies", I was referring to switching off the "Block all Cookies" option. With the "Block All Cookies" option turned off and my VPN turned on, I logged into my Xbox profile using my Edge and Safari browsers (I did not want Chrome anymore) successfully. Turning on/off my VPN did not appear to make a difference; however, turning on/off the "Block All Cookies" option did.

I also tried switching Edge to use Safari and vice a versa, and I was still successful in logging into my Xbox profile in either browser. I also tried staying logged in my Xbox profile in my Edge browser, and then logging into the Xbox app (to see maybe the app could detect my Xbox profile already logged in), but that did not work. More than likely, it does not work that way. I still see the "We can't sign you in. cookies are blocked". This is with the "Block All Cookies" option on Safari turned off.

It seems odd that my coworker also has an iPhone, with grandchildren all having iPhones, and all of their Xbox apps work fine. It is also possible that he and the grandchildren may be running an old iOS version.

I was trying to sign in to xbox mobile and it said i need to enable cookies and i cant figure out how

android phone or iphone?

Add my Call of Duty companion app to the list of mobile companion apps that are not up to date with my password update

cant log into any of the apps, yet I’m logged in here and on my console!

Hi there! This is Virginia O.

I understand that you are experiencing issues logging into your Xbox mobile app.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please clear cache and data by going to your phone’s settings, find the Xbox app, and clear its cache and data.

And then check date and time settings. Make sure that your phone’s date and time are set correctly, because an incorrect settings can cause login issues.

Next is to switch between Wi-Fi and mobile data. This will help determine if the issue is with the network itself.

Then check app permissions. Please ensure that the Xbox app has the necessary permissions enabled, especially network and storage access. You should be able to access this one via settings and manage your apps in there.

After that is to uninstall the Xbox app and reinstall it from the app store. To delete the corrupted files from the game.

If the issue persist after performing the troubleshooting steps, kindly change the password of your account here: https://account.microsoft.com>; Security> Change my password. Once done, please log in again to the Xbox app.

Thank you for your cooperation.

Hello!

So I did do that. I reset my password and I’m still unable to log in unfortunately. I can get into my Microsoft outlook account but that it all. I cannot log into my Xbox account on my console or the mobile app.