I turned of the recurring bill and deleted my card ,why is my card information still on...

Hi Annoyed customer123345566778

We appreciate you for bringing this up to Xbox Community Forum.

We truly understand how you feel right now. As per description you've been charged automatically by Xbox Game Pass through your credit card account without your knowing and you did not remember signing up a subscription. Let us check on this together and sort this out to assist your concern.

However, before we proceed, we would like to ask few questions about it.

1. Have you check if someone from the family or a relative asks your card for payment on this previously?
   
2. When did you turn off recurring bill status?
   
3. Did you notify issuing bank for this incident and order a stop payment for this transaction?
   

Just to set your expectation, Xbox Forum has no access to any Microsoft account information. We can only suggest for you to do the following.

1. Contact the issuing bank and report the incident that is happening to your credit card.
   
2. Contact our real - time support to check what is going on with your account.
   
3. Request for a refund.
   

To contact our live support, please use this link: Contact us | Xbox Support

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Select the drop-down menu options that will match your concern.

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We hope it worked out well for you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Annoyed customer123345566778,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

There are several reasons why you are getting that;

- The subscription is still active

- Recurring billing is turned on

- The subscription is past due and not cancelled.

Kindly turn off recurring billing and cancel the subscription, afterwards you can try to remove the card again.

I can't turn on recurring billing on my membership, because I no longer have access to a this credit card

nope, you can't I had the same type of issue before except I had a code and it required a card. It's because of recurring billing you can add a card then turn off recurring billing and then remove the card