I turned 18 but am still a child account, however when I checked my microsoft family I was...

Hi Cj_D.,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your account due to incorrect age. If you are an adult but have the wrong birth date on the account, you need to change the account information as if you were a child.

Sign in to your Microsoft account, as if you were a child

https://go.microsoft.com/fwlink/?linkid=2253028

Select Learn more about parent/guardian consent at the bottom of the information prompt.

On the next screen, click Update account information .

If prompted, enter your name and click Update .

Next, you will see the screen to update your date of birth.

Regards,

Alvaro

According to the date that was entered when creating the Xbox account, is the account over 18 years of age? I am asking only about the date when you created the account. If your account was a child account, was the "parent" account able to promote the child account to an adult account before leaving the family?

Definitely 18 when I started. I’m 31 now, so it’s always been that way. I was in a family as the organiser, but left that as recommended by Microsoft support.

There are 2 ways that determines if your account is a child account or not.

1. The DOB on the account when it was originally setup (requires account to be in a family as a child account) until the DOB reaches the age of majority 18 in most regions.

2. If an account was under 18 and has reached the age of majority (18 in most countries) sometimes the system will glitch and not put them in their own family and if their account is still in a family as a child account then the account
will still see them as a child account until they sign in at account.microsoft.com/family and remove themselves from the family,

So in your friends case IF the DOB when his account was originally setup is above the age of majority and he is still showing as a child account then more than likely he is still in a family as a child account. If he is not in a family
and it is still saying that he is a child that means the DOB when his account was originally setup is still under the age of majority.

If your DOB on your account when it was originally setup is still considered under the age of majority and you remove yourself from a family as a child you will not be able to do anything on the account till you are added back to a
family as a child account.

Why?

Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under 18 years old, Xbox is required to request parental consent for you to use Xbox Live.

If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family. Even if you're over the age of 18, you can still be a child in Microsoft family.

Solution

If you're under the age of 18, follow the steps on your console to have your parent sign in and add you to a Microsoft family.

If you're over the age of 18, have your parent remove you from the family. They'll have to sign in to
account.microsoft.com/family, select your profile, and select remove.

If you're unable to clear the message, contact Xbox Support.

Related Issues
Microsoft fee for creating a child account FAQ

Definition of a Microsoft child account

A child's account no longer appears in your family on Xbox One

There is two ways that MS sees an account as a child account.

1. The DOB when the account was originally setup. (which is set in stone and can not be changed) If the DOB is under 18 it will ALWAYS have to be in a family as a child account till it reaches its 18th birthday.

2. If the account is in a family as a child account. (even if the DOB is over 18 if it is still in a family as a child MS will see it as a child)

With that being said

When you say it was set as an adult account since then do you mean in the privacy settings on your xbox?

This is not going to change it to an adult account. even if the DOB is over 18

So if the DOB is over 18 this is what you need to do.

Sign in at account.microsoft.com/family with the parent account and remove yourself from the family this will then put you into your own family as an adult.

Keep in mind if you do this and the DOB when your account was originally setup is still under 18 you will NOT be ABLE to do ANYTHING on your account till you are added to an account as a child account.

In the family, my account is certainly set as an adult. And my DOB was not changed in the privacy settings. I’m talking about the DOB at account.Microsoft.com.