I try to rescue the codes and they have already been rescued.

But I bought along with the xbox. It was sealed. So the responsibility is from Microsoft

Hi,

To verify the status and value of your prepaid codes, you may need to get in touch with the team of support from Xbox for further assistance. With your Microsoft account signed in, click this
link to generate a chat session or request a call.

Let us know if you have further inquiries.

You will need to go back to your point of purchase and inform them that they have sold codes already used.

Ok.

I bought a xbox one on a sales site here in Brazil. In this xbox came 1 Quantum break and 1 alan wake (Code).

I tried to rescue him and this one that has already been rescued so I want to help me.

Can be the money in the live account or the correct codes.

Thank you.

Sorry for english.

Well I bought a store called American stores here in Brazil but the problem is in the xbox because when I rescued it it seemed that it had worked but at the time I went to install a game could not install
because it said that I needed to buy or that I had to have an xbox game pass, even after having rescued, and it did not work, I tried to rescue it again and it was already rescued and it was only refused after I try once after nothing worked