I try to play on cloud gaming but I can’t get past the sign in screen. It’s like a loop...

Hello Julio G, My name is Khaji I am the independent advisor and I will be happy to help you today.

If you're experiencing a loop on the sign-in screen while trying to play on xCloud gaming, here are a few solutions you can try:

1. Start by clearing the cache and data of the xCloud gaming app. On Android, go to Settings, then Apps or Application Manager, find the xCloud gaming app, and select Clear Cache and Clear Data. On iOS, you can uninstall and reinstall the app to achieve a similar effect.

2. Ensure that you have a stable and reliable internet connection. Disconnect from the current network, wait for a few moments, and then reconnect. If you're using Wi-Fi, you can try switching to a different network or connecting directly via Ethernet if possible.

3. Make sure you have the latest version of the xCloud gaming app installed on your device. Check the Google Play Store (Android) or the App Store (iOS) for any available app updates and install them if necessary.

4. Sometimes, a simple restart of your device can resolve temporary issues. Try restarting your smartphone or tablet and then launching the xCloud gaming app again to see if it bypasses the sign-in loop.

5. If possible, try signing in with a different Microsoft account or Xbox Live account to see if the issue persists. This can help determine if the problem is specific to your account or a more general issue with the app.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Same, it takes me to a white screen that’s apparently already loaded when I try to sign into MC PE. I can’t sign in or play with my friends.

Hey there Maks 53rus!

Sorry to hear about your Assassin's Creed trouble! Since this began, have you possibly tried starting a new game to see if you're able to get past the loading screen? I understand the frustration of having to play over again, but it may be worth trying if
you're only 3 levels in. Keep us in the loop

Still down, I can’t even sign into live.. I can get to my Xbox home screen But can’t sign in or click onto anything.. hopefully it’s up soon

Sorry to hear it. Unfortunately no one here would be able to help with logging in to your java version of the game. You'd need to continue getting in touch with Mojang for more help.

In the meantime though please make sure your son is logged into the Windows Store, PC and Xbox Console Companion with the correct account. It's always best to have everything set the same

Mojang say that it is a Microsoft problem and they can’t help. He is trying to log in but the sign in screen won’t move past the incorrect Microsoft outlook email address, tried logging in as a different user but it just brings up the sign in screen with the wrong email again. His x-box account and Microsoft account are all the same and are fine, but just can’t sign in to minecraft. Will try deleting and reinstalling tomorrow. No idea what the boys have managed to do and he can’t remember.