I tried

Hi Flowery marmot5,

Please try this:



1. Hold down the power button on the front of your Xbox One console until it fully powers down, unplug the power cord, and wait 30 seconds. Please note the console must be fully powered down; the next steps will not work if the console is powered on from connected
standby.

2. Plug the power cord back in.

3. PRESS the POWER Button then Hold down the Bind button (located on the side of the console next to the USB port) and the Eject button (located on the front of the console next to the optical disc slot), continue holding down Bind and Eject until you hear
a second “power up” chime.

4. Then SELECT Reset this Xbox - This Troubleshooter takes the User to a page that allows them to select full reset or reset but keep content (this allows you to keep your installed games and settings!)

5. Then you can change the setting back the default.



Let us know if this works!

I will use the phone support and I will check out that link, thank you.

Is there no one I can actually speak to in person? Go somewhere to prove my ownership?

BeadyTunic62 hey there



This page
HERE should hopefully help you to recover / remember your forgotten email address (Microsoft Account) or password.



If the problem is due to forgetting your Microsoft Account and the above page does not help, then you will need to contact Phone Support. After providing them with your gamertag, they will
go through some security questions with you to prove that you own the account. Once they are satisfied that you have ownership of the profile, they will release the email address to you.



I hope this helps.

Many thanks,

Cloud



EDIT: Ninja'd

Hello There,

BeadyTunic62 We are unable to help with issues of password resets or changing parental e-mail's. You will need to try
to reset the password, if that does not work, please try to fill out the account recovery form here.

If you don't have access to either of these options, you will need to contact the Microsoft Account team here. You
May Have To Phone Support Up Regarding This Issue, Thank You Very Much For Your Understanding In This Matter,

As previously stated, we have absolutely no control over resetting passwords or changing e-mails Or Recovering Information For You,

Unfortunately 12 year olds don't consider things like this when they get their first xbox and set up their account. But again thanks for the help.