I tried to use myvip gems but it shows me "HMM" after filling the info

Discus and support I tried to use myvip gems but it shows me "HMM" after filling the info in XBoX Rewards & Social to solve the problem; I tried to use myvip gems but it shows me "HMM" after filling the info ee249459-13dd-4a8e-ac13-f9ee4df137ae Discussion in 'XBoX Rewards & Social' started by Kenducis, Oct 24, 2017.

  1. Kenducis
    Kenducis Guest

    I tried to use myvip gems but it shows me "HMM" after filling the info


    I tried to use myvip gems but it shows me "HMM" after filling the info

    :)
     
    Kenducis, Oct 24, 2017
    #1
  2. euj0
    euj0 Guest
    Error when redeeming, MyVIP Gems, but still wiped out my MyVIP Gems balance

    Tried to redeem two 10,000 Rewards Credits (500 MyVIP Gems Each), and one 5,000 Rewards Credits (250 MyVIP Gems Each).

    Gave me the ol "HMMM" error. Okay so tried again....

    Still got the errors, but it wiped out my MyVIP Gem Balance as if it redeemed it. So no GEMS and no Rewards Credits

    Did I just get scammed out of MyVIP Gems?
     
    euj0, Oct 24, 2017
    #2
  3. euj0
    euj0 Guest
    Error when redeeming, MyVIP Gems, but still wiped out my MyVIP Gems balance

    Sorry I posted to discussion, instead of support. Cannot delete the other post.

    Tried to redeem two 10,000 Rewards Credits (500 MyVIP Gems Each), and one 5,000 Rewards Credits (250 MyVIP Gems Each).

    Gave me the ol "HMMM" error. Okay so tried again....

    Still got the errors, but it wiped out my MyVIP Gem Balance as if it redeemed it. So no GEMS and no Rewards Credits

    Did I just get scammed out of MyVIP Gems?
     
    euj0, Oct 24, 2017
    #3
  4. XBLRewards3
    XBLRewards3 Guest

    I tried to use myvip gems but it shows me "HMM" after filling the info

    Hi Kenducis. Have you tried using a different browser?
     
    XBLRewards3, Oct 25, 2017
    #4
  5. Kenducis
    Kenducis Guest
    yes
     
    Kenducis, Oct 25, 2017
    #5
  6. XBLRewards3
    XBLRewards3 Guest
    Hi Kenducis. Sorry for the long delay. We are unable to replicate this issue, therefore cannot troubleshoot. Hopefully you are able to use it now.
     
    XBLRewards3, Nov 3, 2018
    #6
  7. Kenducis Win User

    I tried to use myvip gems but it shows me "HMM" after filling the info

    Hi . Have you tried using a different browser?
    yes
  8. XBLRewards3 Win User

    I tried to use myvip gems but it shows me "HMM" after filling the info

    Hi Kenducis. Have you tried using a different browser?
  9. XBLRewards3 Win User

    I tried to use myvip gems but it shows me "HMM" after filling the info

    Hi Kenducis. Sorry for the long delay. We are unable to replicate this issue, therefore cannot troubleshoot. Hopefully you are able to use it now.
  10. Smwutches Win User

    Where are my gems?

    Make sure you're checking the
    MyVIP page    . The pictures you're showing are from the MyRewards page which will only show gems you've earned from from completing specific challenges or milestones. Gems from offers will not show there.
  11. XBLRewards8 Win User

    VIP reward not working?

    Hello SargentDynamit8,

    Unfortunately, since the program has ended in your region, you can no longer spend Gems or use the MyVIP Vault. As stated in the transition FAQ:

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?You’ll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused
    MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership
    is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
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I tried to use myvip gems but it shows me "HMM" after filling the info

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