I tried to scratch off a code on a pack of 3 gift cards and on all of them it scratched off...

Hello Michael Nassif,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.



Based on the description that you are trying to redeem gift card code and is unable to because the codes were totally scratch off. We understand how important it is to you and as what Darhyl Mayte Amizola had mentioned that here in community forum, we do not have the tools to check missing code after it has been scratched off. What we can do is to guide you on how to contact our live support channel where you can get the best resolution to your concern. Below are the steps:

• Please use this link: Contact us | Xbox Support
  
• Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
  
• If not, please select the country/region it is showing and select the correct one among the lists.
  
• Make sure to use to check the available contact times of the support.
  
• Select the "Contact Us" button
  
• Select the drop-down menu options that will match your concern.
  
• The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
  
• On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
  
• If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
  
  > Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
  

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,



Microsoft Community Moderator

Hey Michael!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

You've got nothing to worry! There is still a way for you to acquire the 3 Xbox gift cards even if they are damaged.

You will need to contact Microsoft Xbox as they have the tools to check for your Xbox gift card serial number.

No worries, I will directly reroute you to Microsoft Xbox Support so they can help you as soon as possible.

Thank you so much for your time! I hope you have a great day!

I know there was a lot of fraud, where ppl were scratching off the code and using them, instead purchasing the gift card... I hope this is not the case... Was the grey scratch area already removed?

Be sure you scratch off enough to see 2 or sometimes 3 codes on card. You may have entered code for Card pack. I know I did.

Hi there.

Has this gift card already been redeemed or claimed?

Also, when you purchased the gift card, was the code already scratched off?