I tried to pay fir the mw2 preorder AGAIN because it cancelled it for no reason, now its...

Same here, now I feel shafted.

It happened to me as well. I bought it in September played the whole campaign 3 times over. Then yesterday it disappeared and said "declined" ****?? I payed in full and I feel like I got screwed.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this j

Jacob

Sorry for the inconveniences, right now the pre-order was cancelled for some gamers.

In this case you're going to receive a refund in the next 3-5 business days (can take longer depending on your financial institution)

Once received or if you want, you can purchase the game again

You can double check this current problem here:

https://support.xbox.com/en-US/

Well its easy to cancel your preorder through xbox, and preorder it again somewhere else for a different preorder bonus.

No. Preorders are not eligible for VIP.

I'm trying to understand why pre-orders are not eligible for vip. Is it because otherwise you would get rewarded twice, e.g. once for the vip star boost and once for the on demand pre-order punch card?

The fact that it's not eligible for the star boost is a real downer for me. I would like to pre-order Halo Wars 2 Ultimate Edition in order to play the Halo Wars Definitive Edition straight away.

It's not possible to get credit for a game twice anyway. So even if preorders were eligible for VIP, you would only get credit for one offer and not the other. It's essentially because it's just part of the terms and conditions. I do believe it actually
has to do with the fact that it's now easier to cancel pre-orders. So anyone could preorder a game, get the credit, then call and cancel the preorder.

Okay, thanks. Terms and conditions, I get it. Not sure about the cancelling part though. Because if it's easier now to preorder a game, get the credit, then call and cancel the preorder, we wouldn't have the Games On Demand Preorder Punch Card mission. I
think Microsoft has built in some safety measures for instance paying out rewards after some time.

Anyway, I'll have to be patient and wait for the actual release date, I guess. Pity though, that because of this I can't make use of the advantages if you place a pre-order.

Thanks again for your prompt answer.