I tried to login to dragon city with my microsoft account, but when it's loading, the game...

Thanks for your reply.

Unfortunately, I have provided all possible solutions on it, so I suggest you get help from the provider of the game, as there may be problem between your device and the game sever. Hope your problem will be solved soon! Dragon City — Socialpoint Technical Support and Help Center (helpshift.com)

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Hello vanoYT,

Good to see you in Microsoft Community.

Firstly, could you let me know the specific system version? You can check it by pressing the Win key + R key, and typing "winver", then press Enter, please take a screenshot/photo of it, and only send the relevant information without PII in the next reply.

Did you use any Network proxy software before this exception appeared? If so, you can quit the software and clean up the settings according to the steps below. Win + R to open "Run", type "inetcpl.cpl" and press Enter to open Internet Properties and set as below.





Then Optimize network connection to Microsoft server. "Win" logo key + "Q" to open the search box, type 'ncpa.cpl', press Enter to open the "Network Connections" window, select your network adapter, right-click it > "Properties", double-click "Internet Protocol Version (TCP/IP)", then check “Use the following DNS server address", and type "4.2.2.1" in "Preferred DNS server", and type "4.2.2.2" in "Alternate DNS server", then press OK.

If your other network applications fail to work properly (unable to load or slow connection) due to the above changes, you can set it to "Obtain DNS server address automatically" after the problem is fixed.

Or you can reset the network. Run Command Prompt as an administrator ("Win" logo key + "Q", type "cmd", select "Run as administrator"), and type the following commands one by one.

netsh int ip reset

netsh winsock reset
netsh winhttp reset proxy

ipconfig /release

ipconfig /renew

ipconfig /flushdns

If anything is unclear, please do not hesitate to let me know.

Best Regards,

| Microsoft Community Support Specialist

Try to download the newest version of Microsoft edge or update it, and make it the default browser, I tried this and the problem was solved

Hello, I tried using the following you helped for me, but it seems like it still does the same thing.





There is my system version.

The developers of Dragon City have updated the game and now I can connect my Microsoft account with it.

And once again, thank you for telling me the issue.