I tried to change my classic gamertag and it went through and took 9.99 out of my account...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate first if the transaction is completed and successful. Please sign in to https://account.microsoft.com/billing/orders and from there check if you can see the Gamertag change transaction, kindly try changing your Gamertag again, but this time you shouldn’t be charged again.

I'm trying to change my classic gamertag which is the one you see in games. My classic gamertag got changed and my Xbox One and Xbox App gamertag stayed the same (the Xbox One gamertag is the ones they added with the new gamertag system).

My Xbox One gamertag is different to my in-game gamertag and I want my classic gamertag to be changed. You can only change your classic gamertag on the Xbox One console, I have tried using the other ways and you can only change your Xbox Gamertag, not your
classic gamertag.

The reason I want to change my classic gamertag is that the classic gamertag can be fifteen characters and the Xbox One gamertag can only be 12 characters. If I use the other ways to change my gamertag it limits me to 12 characters and sets both my gamertags
to that.

So you said I can change my classic gamertag. How do I change that after already changing my gamertag or do I have to change my entire gamertag again to change the classic one?

first time i purchased the gt change it didnt go through and took out 9.99, gt changed once i had to go through the process again. wondering if i could possibly have a refund for the 9.99 i lost?

Thanks to all of you for the replies, I contacted support about the issue. Waiting to see if I get a refund

The other week, I paid to change my gamertag to Spread and Moan; however, that was labeled as inappropriate and it was automatically changed to TenderPup195268. Today, when I went to change my gamertag, I expected to a free change since my gamertag was automatically
changed to a randomly generated one. This was not the case. I was going to be charged the traditional $9.99 to change it. I spoke to a support employee, who requested that I get a free gamertag change. The reference number they gave me was [Mod Removed].