I tried logging into my xbox account, and it asked for my password which I got wrong and...

Discus and support I tried logging into my xbox account, and it asked for my password which I got wrong and... in XBoX Accessibility to solve the problem; Where can I get live support to walk me through the account recovery form? Where can I get personalized help to fill out this form correctly besides... Discussion in 'XBoX Accessibility' started by Jackson Webb, Dec 27, 2023.

  1. Jackson Webb
    Jackson Webb Guest

    I tried logging into my xbox account, and it asked for my password which I got wrong and...


    Where can I get live support to walk me through the account recovery form? Where can I get personalized help to fill out this form correctly besides the guide on this website? I've tried multiple times to fill out the recovery form but just get denied. It asks which console my account plays on the most which is the xbox series X but doesnt give me that option.

    :)
     
    Jackson Webb, Dec 27, 2023
    #1
  2. Darhyl Amizola Win User

    I tried logging into my xbox account, and it asked for my password which I got wrong and I'm not locked out of my account.

    Hi Jackson! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your account recovery request.

    I'm afraid the only way to recover your account is through the account recovery web form:

    https://account.live.com/ACSR?uaid=eadbff0c96ce4ed9935b7d36f1670425

    According to a User Myke Ylaya who posted instructions on how to submit a recovery request via the account recovery web form: https://answers.microsoft.com/thread/56a5a7e6-c569-4a7f-8d6a-eb8a1355e34d

    "You will also need an active alternate email where you can be contacted.

    Note: Try to fill out the form on where you frequently use or usually sign in your account.

    After submitting the request, you will be contacted on your contact alternate email within 24 hours. You will receive a reset password link that will take you back access to your account."

    Please check this link for detailed instructions: https://answers.microsoft.com/en-us...ery-form/56a5a7e6-c569-4a7f-8d6a-eb8a1355e34d

    If you feel the need to contact Microsoft Xbox Support, according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

    https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

    Here's how to contact Xbox Support:

    "Chat Support:

    > Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
    > Click on the "Contact Us" button in the right of the screen.
    > Select the issue you need help with and click on the "Next" option.
    > Sign in to your Microsoft account.
    > Follow the prompts to connect to a live chat agent.

    For Callback Support:

    > Select Xbox One
    > Select See more options then subscription changes
    > Select Show Contact options
    > Select Request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

    If you're unable to contact them, try again at a later time."

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. Joe Jim Win User

    Assistance or advice for a GT transfer issue.

    No, sorry if there's a misunderstanding.

    What i wish to do is to transfer my old Gamertag ( 4+ year old account) to a new WLID account that i created. I can still log into Xbox live from the Xbox console, however the system asks me to log in my old WLID password before i can make the WLID change,
    but i can't since the account is locked.

    The reason my old WLID got blocked was because apparently someone tried to log in too many times using a wrong password.
  4. Itsnat.. Win User

    I got logged out of my xbox account i tried doing the link (i dont knoe my password) it says i successfully logged back in when i didnt :(

    I got logged out of my account a tried doing the link because i dont know my password and my email on that account i can not get into it so i can reset my password. I somehow did reset my password to one of my recents ones but when i try to log in it says its wrong. I dont really know what to do, sorry if it doesnt make sence
  5. On Mars Win User

    Connecting to Xbox Live isn't working?

    I just tried that, changed my password, went to log in and it said my password or email or wrong, so I deleted my profile, went to download it again and it says the same thing, so I don't think Xbox LIVE recognises that I've changed my password which is
    stopping me from getting back onto my account, how annoying!
  6. YasmiinRawwr Win User

    Error downloading a profile. Error code 80151011. Xbox support hung up on me.

    I keep getting this error code appear too. For about a week every time I log onto my box it has been asking for my email address, my password and then asking if I want it to remember my password. After all this it was telling me of xbox code 80048821 which
    basically meant either my password was wrong or my account did not have live. I knew my password was correct and I did have live because firstly I signed into the xbox website on my phone and secondly it was signing me into live in the background of my Xbox
    when asking for my email and password. I got through this by just clicking through it all multiple times then pressing the Xbox button and I stayed logged in. Now it's just telling me every time to try again later error code: 80151011 . I completely understand
    the idea of Xbox proofs, they just don't seem necessary considering they cause this much trouble .. Xbox live costs so much money and now I'm just wasting away days unable to play it.
Thema:

I tried logging into my xbox account, and it asked for my password which I got wrong and...

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