I thought I could buy fallout 76 atoms trough the microsoft store for my PC version of the...

I think I found the problem Jack

You purchased the coins for the Fallout 76 xbox version :c
This is why you saw the currency on your console

This is the add-on for PC:
https://www.xbox.com/games/store/fallout-76-100...

(if you see, there's the "(PC)" label at the end)

This is due to Fallout 76 is not an Xbox play anywhere title, this means your progress and content is different between Xbox and PC

If this was a redeemable code, as you already redeemed it. Sadly is not possible to ask for a refund
Sorry

Yess thank you! I sumbited a request with the same information I gave here thank you for the help.

So it brings me back to my purchase history but the product (fallout 76 gamescon bundle) shows no option to refund. But I have no way of using the product.

Hello Offense,

As there is nothing more that we can do on the forums. I will go ahead and lock this thread as it has been resolved. Please feel free to come back to the forums if you have any other issues, questions, or just want to create a discussion
to talk to fellow gamers.

Make sure to follow up with any emails the refund team sends you.

That is the only way to get ahold of them.



Thanks,

Brad

Hi NoOffense,

The ambassadors are unable to provide refunds, just the correct means of getting your refunds.

You'd need to follow the correct Refund Policy in order to receive your refund for your atoms.

In order to buy atoms for the PC you'd need to use your account that the game is on.

and purchase the atoms through the Microsoft Store for Fallout Atoms

Your refund should be available under the same place you purchased the Atoms from in the first place. So the Xbox store.

You can use this option to request a refund