I think Xbox support should go back to getting a support specailst when you call

Discus and support I think Xbox support should go back to getting a support specailst when you call in XBoX Accessibility to solve the problem; I don't think it was a good idea how Microsoft changed their way of doing support. I prefer to call and to be routed to the support specialist that I... Discussion in 'XBoX Accessibility' started by Metroid Meister, Oct 11, 2018.

  1. Metroid Meister
    Metroid Meister Guest

    I think Xbox support should go back to getting a support specailst when you call


    I don't think it was a good idea how Microsoft changed their way of doing support. I prefer to call and to be routed to the support specialist that I need even if it means that I would have to be on hold. I know Microsoft wants to eliminate that but there
    are people that don't mind being put on hold. I don't think setting up a callback is very good customer service. I think it would be nice to have it back the old way.

    :)
     
    Metroid Meister, Oct 11, 2018
    #1
  2. Haakan
    Haakan Guest
    cant connect to xbox live

    I think you should try to call xbox support
     
    Haakan, Oct 11, 2018
    #2
  3. juan van
    juan van Guest
    parental account

    You should call support and verify the information for the correct WLID you have with the account in question.

    Then you can go about getting the password back for that email.
     
    juan van, Oct 11, 2018
    #3
  4. bowski477
    bowski477 Guest

    I think Xbox support should go back to getting a support specailst when you call

    bowski477, Oct 12, 2018
    #4
  5. brandiesel1
    brandiesel1 Guest
    Yeah, it’s bad form that you cannot do that now.
     
    brandiesel1, Oct 13, 2018
    #5
  6. Ambassador Kingz
    Ambassador Kingz Guest
    Honestly if the correct issue is described using the support website you should already be getting the correct specialist on a call back. I think the bigger issue is how much of support is being off loaded to the forums, twitter, and ambassadors at this
    point. I can hardly find an issue where they still let you ask for a call back at this point.
     
    Ambassador Kingz, Nov 5, 2018
    #6
  7. bowski477 Win User

    I think Xbox support should go back to getting a support specailst when you call

  8. Ambassador Kingz Win User

    I think Xbox support should go back to getting a support specailst when you call

    Honestly if the correct issue is described using the support website you should already be getting the correct specialist on a call back. I think the bigger issue is how much of support is being off loaded to the forums, twitter, and ambassadors at this
    point. I can hardly find an issue where they still let you ask for a call back at this point.
  9. brandiesel1 Win User

    I think Xbox support should go back to getting a support specailst when you call

    Yeah, it’s bad form that you cannot do that now.
  10. Fl0ydPinkert0n Win User

    Hacked Please Help!

    I'd suggest getting a call back from Support.

    https://beta.support.xbox.com/contact-us

    When you go to that support page, select "contact us", choose "Subscriptions & billing", and then select "I don't recognize a charge."

    After you select that, you should see the option to get a call back under the other options.

    Keep in mind of the Phone Support is from 8am - 4:30pm PT.
  11. CapnFishSticks Win User

    Xbox Live Tenure ERROR!? Fix it please!!

    Also I would like to mention that when I called Xbox Live Customer Support they said "We are the middle man, our records only go back two years, you should post on the forums to get this straightened out."
Thema:

I think Xbox support should go back to getting a support specailst when you call

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