I think my Xbox is broke?

A Dirty Pigeon · Oct 16, 2017

I turnes my xbox on this morning to find out my controller has disconnected from my xbox. My xbox Sync butto didnt work unless I hard reasseted my Xbox. After i reset it. It connected fine. Then this problem started happening. Quite often the controller
would disconnect and it would kick off offline. The controlelr has to be manually synced to the xbox and every time it turns off the xbox sync buton will not work. I don't have a clue what the problem is.

As soon as my controller dosconnected it would theow me off xbox live.

:)

WPAK · Oct 16, 2017

I think my Xbox is broke

Hi there,

some error codes may not have a specific Support page or information, be sure to try if a Power cycle will help anything

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
Restart or Power Cycle Xbox One Console

If that fails it might be best to contact Xbox Support (via Microsoft Support Chat or Phone) via
Contact Us | Xbox Support

Let us know the results

DisMeLeelando5 · Oct 16, 2017

I think my Xbox is broke

anyone know why code 0x90070490 isn’t working when I put it in the search bar?

Mister Maka · Oct 17, 2017

Hey there A Dirty Pigeon.

It sounds like you may be having an issue with your Xbox One console's wireless connection. To check, if you connect via a USB cable do you still disconnect from Xbox Live?

A Dirty Pigeon · Nov 1, 2018

Hey there .

It sounds like you may be having an issue with your Xbox One console's wireless connection. To check, if you connect via a USB cable do you still disconnect from Xbox Live?
Click to expand...

It doesn't connect it to rhe console

ImAice

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Wait 30 seconds, and then plug the power cord back in. Press and hold the SYNC button and the EJECT button, and then press the Xbox button on the console. Continue holding the SYNC and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the SYNC and EJECT buttons after the second power-up tone. The console should power up and take you directly to the Xbox Startup Troubleshooter.

Once you see it, please select reset then keep games and apps. No worries, no games will be removed, just sign back in using the right account.

I hope this helps. Feel free to ask back any questions and keep me posted.

NicholasKrockta

I have two external Harddrives connected to it with nothing downloaded on the internal

Tezzerrific

sounds like the internal hdd is giving up the ghost, i would put it down to mechanical failure as hdd's can either last 30 years or 1 year. when they start to fail you will get freezing, boot issues etc.

Mister Darcy-9112DFB

Greetings, NotoriousNikki. Thanks for bringing your question to the forums. Just to round out the posts here, please call phone support for your region to open an Unauthorized Access claim as others in this thread have mentioned.

I would also recommend taking a look at this page:
http://xbox.com/security. It offers helpful steps for how to secure your account and I would advise you to run through the steps as soon as possible.

Thank you! Please let us know if you have any further questions.

TomGu-CC10283B-3F7C-

Yes the previous posters are correct. You should contact support right away using
support.xbox.com/contact-us but even before you do that make sure you log into your account on xbox.com and change your password asap.

I think my Xbox is broke?