I still have this problem

GENGI 93 · Dec 11, 2016

https://forums.xbox.com/en-US/thread/124D4F8E-A604-468B-97ED-37D6FA255C96#5729353

This problem has not been solved. Please help.

:)

An Xbox Dude · Dec 11, 2016

Also have this problem

Please follow the steps listed here to obtain your Gamerscore back
forums.xbox.com/.../221558.aspx If that doesn't help, please wait while this issue is being resolved.

InjuredDistress · Dec 11, 2016

Also have this problem

i also have this started Fifa this morning and got 2 achievements like I had never played the game before gone from

around 34k to 15 GS

XBLRewards8 · Dec 12, 2016

Hello GENGI 93,

Unfortunately, the team responsible for this issue has not yet provided us with a resolution at this current time. Since the database your deposit error is occurring on is not under the control of our program, we cannot directly intervene. While we wait
for a resolution from this other team, we have begun investigation on a promising alternative that we can provide, but ultimately we require a resolution from the other team for this issue. We apologize for the inconvenience this delay is causing.

WattyNuela

Hello Damien, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I understand you need help to install Roblox on your PC, let's try to sort this out.

May I know if you tried to install the game using the Xbox app instead of the Microsoft store?

WattyNuela

Oh, I understand.
We can try to check if there's something with your account or something else.

In order to cover this possibility, may I know if you can ask a family member / adult, (or if you have another Microsoft account which is not part of a family group), to sign in with that account on both the Xbox app and the Microsoft store and verify if a similar message appears when you try to download the game.

WattyNuela

Are you part of a family group, Damien? You can check this by visiting the next link:
https://account.microsoft.com/family/home

Meanwhile, may I know if the same error appears when you go to “My library” in the Xbox app, and then you try to install the game from there?

Damien Gibbs

It's just telling me this over and over.

WattyNuela

Hello Damien, may I know if you tried the procedure of downloading Roblox using the Xbox app on your PC?

I still have this problem