I spent well over 3 Hundred dollars in games,DLC, and I have yet to see any of those purchases ...

I have spent well over 3 hundred dollars for the month of November and I have yet to see it reflected in my rewards points or star level and I know with the purchases I made my rank should be 4 or higher so please fix this thanks

:)

 

I have spent well over 3 hundred dollars for the month of November and I have yet to see it reflecte

Hi ShadowDragon.

We've looked into your purchases, and your total eligible purchases since your enrollment is $837.31, which puts you at Star level 2. Your total spend in November is $148.47, including your purchase of FH3 Expansion Pass ($24.99) which was not detected by
our system. This missing purchase issue is being investigated. So excluding that purchase, your calculated November spend is $123.48. You were awarded 4800 payback Credits for your November purchases, which is 4% of $120 (since we award for every $10). We
will adjust in payback Credits for the Expansion Pass, and your VIP progress will be updated once your missing purchase comes through our system. Per our FAQ, Level 3 threshold is $900, Level 4 threshold is $1200, and Level 5 threshold is $1800. Since your
total comes to $837.31 for eligible purchases (pre-orders, gift cards, consumables excluded), you are correctly placed at Level 2.

We lock threads when completing an inquiry because we can track those easier than older threads. We will leave this open but can't guarantee the timing in which you will receive a response if you need one. To better assist you, if you open a separate thread
and link this thread, we will be able to respond quicker. Thanks for your patience.

 

I have spent well over 3 hundred dollars for the month of November and I have yet to see it reflecte

Hello ShadowDragonX18,

As mentioned repeatedly in your previous posts, most recently (I spent well over 3 Hundred dollars in games,DLC, and I have yet to see any of those purchases show), in-game consumables are not
eligible for MyVIP and do not award payback or progress. We have found that your purchase of Forza Horizon 3 Expansion Pass did not correctly go toward MyVIP payback, and will adjust your account for that purchase. You should see the Credit pending by the
end of next week.

 

Hi ShadowDragonX18,

Did you make your purchases in the online Xbox/Microsoft store? The Rewards system only works with valid purchases in the online store. If you did, then it is possible it has not been 15 days since the purchases. Points show on your account as pending
15 days after the purchases.

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I'm an Xbox Ambassador (who works with support in the chats and forums). At the bottom of the My Rewards tab, there is a little light that should be green and say "All Good!". It is possible something is wrong with your account which would prevent credits
from accumulating.

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Hello ShadowDragonX18,

From your previous post at (I have spent well over the amount of money that you need to spend to get past star Rank 3 and 4):

Hello ShadowDragonX18,

From our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar items. However,
the purchase or redemption of pre-order games, in-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, do not qualify.

Therefore, your purchases of Game Consumables were not eligible for MyVIP progress. Game consumables include your DC Universe 12-Month, 10,000 Marketplace Cash, 320 Crystals, various Halo 5: Guardians packs, and various Gem purchases. Since your pre-order
of Xcom 2 was made during our special September offer that rewarded pre-orders with MyVIP, it was included into your VIP calculations. I can confirm that your eligible purchases match the progress currently displayed on your MyRewards page.

Again, game consumable are not eligible for MyVIP.