I spent $50 on the Summer Spotlight sale, where is my $10 gift card? (Terrible Customer...

Yeah, at this point I've basically given up. And now I'm torn between switching to PS5 for my next console (I missed out on some really awesome games due to my loyalty to Xbox 360 and Xbox One in the past) or sticking it out in hopes of better service after
they launch the Xbox Series X and Series S. Supposedly, Microsoft is "putting their effort toward services" rather than trying to win customers over with their superior console. The things that are offered are great. But I don't feel like I can trust it very
much anymore.

This wasn't my first terrible experience with Microsoft support, it was more like my tenth terrible experience with them. So at what point do I just give up and switch brands? I am starting to hear that FF7 remake calling my name.

Boy, it sure would be nice if we got some kind of official reply, y'know, from someone who can actually look into the problem?...

I doappreciate what the Ambassadors do, BUT, there is only so much they can do, certain problems require investigation on Microsoft's part.

I believe it stated a date next week they would be issued. These offers usually take 30 days to produce the gift card, Theres usually a date in the fine print,but since the offer has enedits no longer up

If I actually receive it, I'll be surprised. The fine print said you would receive the gift card "until September 15th". I remember the wording because I thought it was weird that it said "until". The grammar just seemed off. Now, what I am starting to think
it meant was "you have UNTIL the 15th of September to get your gift card, and if you don't get it by then well the sale is already over so nobody will be able to help you."

Yeah, I'm having the same issue, except the Rewards team closed my ticket without even bothering to talk to me, highly unprofessional!

Yeah, this is the kind of mess that makes loyal customers switch brands. I don't know if Sony has a better support team for their online store or not, but I do know that I NEVER ONCE had to contact them when I was a Playstation guy. It seems like more often
than not, especially this year when I've had to actually contact support (because almost nothing with the word Microsoft in the name has been working as it should), when I finally DO reach a real person they either give me some canned answer that has nothing
to do with my problem or they refer me to someone else who can't help me, and then that person either refers me back to the department that sent me there or they tell me that nothing can be done. At the very least, they should be able to forward the support
ticket to the correct department instead of making us start the whole process over again.

What's the point of even having a support department if I'm going to get a better answer/solution on Reddit?

I really hope Microsoft delivers on this gift card deal, or at the very least puts measures into place so that this sort of nonsense doesn't happen anymore in the future. This whole experience has left a sour taste in my mouth, and a lot of other people
too from what I've seen online.

Yeah, I'm having the same issue, except the Rewards team closed my ticket without even bothering to talk to me, highly unprofessional!