I somehow have 1 email for 2 microsoft accounts.

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

Kindly confirm the primary email addresses on both of your Microsoft accounts by signing each of your accounts on account.microsoft.com > then go to Your Info > Then Manage how you sign in > under Account aliases, you can check the primary email address for the Microsoft account.

Compare each of the primary email addresses, then use your preferred primary email address to sign in to your games, Xbox apps, or on your console.

Note: It is not possible to have one primary email address on two Microsoft accounts. However, it is possible that one of the account's primary email addresses that you are using to log in is the same as the secondary email for the other Microsoft account.

Reference link: https://support.microsoft.com/en-us/office/add-....

Hi Darren, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

I kindly ask you to speak with the XBOX Staff.

Please enter this link:

https://support.xbox.com/contact-us

They can check your information and verify it.

• Thank you for the response.
  
  My account is not "lost". I can log into it on Xbox live and on the forum. (i posted this question from "account 2". I however cannot log into it on the Microsoft page, because it logs me into account 1, using account 2's email.
  
• If I use email 1 or 2 on Microsoft page, it logs me into account 1.
  
• account 1 email logs me into account 1 on xbox
  
• account 2 email logs me into account 2 on xbox
  
• I don't want account 2. but i want to use email 2 for account 1. for everything.
  
• Email 2 is not listed as an alias on account 1. but that's the email my verification code goes to from account 1 and 2.
  
• Anytime I use a code for account 1 or 2 it just logs me into account 1 on Microsoft.
  
• Even while on this forum for account 2, I click "my Microsoft account" and it take me to account 1.
  

You can create a new account with a new Gamer Tag, new email required, Account 2 email 2

Create a new email with hotmail, outlook, gmail or something, this will be your holder. email 3

Change your email (email 1) on your primary xbox account to email 3 (use an alias http://support.xbox.com/en-US/my-account/microsoft-account/change-email-sign-in-for-microsoft-accoun...)

Make the email (3) alias your primary, remove your old email (1)

Sign into your new account (2) and then change the email to email (1) and then remove the old alias.

Basically you will have 2 temp emails to do the swap, but your not gonna have any of your digital purchases on your account, all we have done is move your email from one account to another.

Thanks for the reply.

So I have 2 email addresses. Are you saying I need to somehow connect my newest account to the original account/email?

How do I do this ?

Much appreciated

Lee