I signed up for the realms, but cannot access any features or any help from Microsoft.

Hi Charles, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, kindly quit your game and then restart your device before re-launching the game. Make sure that you are connected to the internet successfully.

You can also check this link for advanced troubleshooting steps: https://help.minecraft.net/hc/en-us/articles/44...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Greetings!

What you are seeing is intended as worlds created on individual devices are created locally and accessible when the creator is logged in on that device, but they are not sustained online and therefore not accessible if the creator is offline on the device
that created the world.

What you are referring to for the persistent world is a Realm.

Realms allow a world to be maintained online even without the host and owner being signed in or on the device that locally created it.

Realms are not stored locally like standard worlds and thus would be accessible from any invited account or the owner from any device.

For more info on Realms be sure to check out the
Minecraft Realms page!

Hope that helps clarify and post back if you have any follow up questions!

Thank you so much for your swift response. Unfortunately, it doesn't work. I've Set all the settings to "Friends" except for Video calling. I have restarted the device and still Minecraft says "Due to the setting in your Microsoft account you cannot play Realms..." (translated from German).
I do not see any setting on that page or in any of the adjacent named "Multiplayer". On the help page (https://help.minecraft.net/hc/en-us...ealms-Multiplayer-Access-for-a-Child-Account) it says:

"If a member of your family group wants to play multiplayer features in Minecraft, such as Minecraft Dungeons and Minecraft Realms, an organizer can adjust these settings by using the Xbox Family Settings app."

This app is available on Playstore, but not for my Samsung tablet.

Greetings!

What you are seeing is intended as worlds created on individual devices are created locally and accessible when the creator is logged in on that device, but they are not sustained online and therefore not accessible if the creator is offline on the device
that created the world.

What you are referring to for the persistent world is a Realm.

Realms allow a world to be maintained online even without the host and owner being signed in or on the device that locally created it.

Realms are not stored locally like standard worlds and thus would be accessible from any invited account or the owner from any device.

For more info on Realms be sure to check out the
Minecraft Realms page!

Hope that helps clarify and post back if you have any follow up questions!

I am not happy at all about that answer. That is not what was stated on the site https://news.microsoft.com/en-gb/2017/09/22/minecraft-better-together-update-lets-start-console-keep-playing-mobile/

Specifically "Minecraft Better Together Update lets you start on console and keep playing on mobile"

There is no mention at all about needing a Realms subscription. Even if the Realms subscription wasn't mentioned, wasn't this feature already available through Realms?

The majority of my time spent playing Minecraft is at home with my kids where we are all on LAN. No Realms or Gold subscription needed for that. I would just like the ability to play that same world from my Android device when I am away from the Xbox console
without unnecessary subscriptions.

Any luck with this? Logging in to Minecraft on Switch is completely broken. We cannot access or realm and the login process is not smooth at all.