I sent my Elite Series 2 to get a bumper repaired and the replacement I received has a...

lmgtfy:

https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
"The notorious Xbox Elite controller bumpers can and do fail..."

https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

"...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

here we go

https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

I tried to fill out repair order, but, as mentioned above, those are the only options i got.

Bumper IS a known issue, as you can see.

Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.

Hi Flea,

Yes, I’ve been receiving the same issues.

First Elite series 2 lasted the longest though still ended up with stick drift, button issues and bumper problems.

Sent off to be returned with what I’m guessing to be someone else’s restored controller with sticky bumpers and stick drift as soon as I connected the “new replacement” to my console….

Im guessing we are not the only ones with replacement issues….

Anyone?…

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Vezuvius, how are you today? Hope you're well.

Vezuvius, I suggest you try to get a call back on Xbox Support website:

https://support.xbox.com/en-us/contact-us

Also, you could try to reach out to the Store's support:

https://support.microsoft.com/en-us/account-bil...

Hope that helps.

Hi

It is not possible to purchase bumpers for the elite controller directly from Microsoft, If the bumpers of your elite controller require replacing the controller would need to be sent to
Microsoft repair centre for this.

The bumpers on my launch day Series 1 Elite Controller finally broke a few months ago. Was disappointed that an otherwise perfectly functioning controller (never had the grip issue with mine) was rendered useless because of the poor design of the bumpers.
All the development that went into the Elite and no effort was made to improve this inherent weakness in all Xbox One controllers. I repaired it myself with a replacement bumper from ebay. Never had bumper issues with any of my 360 controllers.