I sended a refund cancel request. What do i do now?

Hi Ioan I'd love to clarify.

You just need to wait for them to get back to you which may take 24-72 hours or may take longer, however, in any case, if it has been processed already and you receive an email decision that your refund request was approved rather than its being canceled, you just need to repurchase it again.

I never got a confirmation email for my refund request an now I can't cancel it what should I do??

Hi, thank you for such a quick response!

I never knew about the passcode ill be sure to put that on as we speak.

I have emailed the email back asking for cancellation as instructed so from here I think we are all good.

Thank you for your help

Hi there

I suggest 2 things to stop this happening. First set up a pass key for purchases and such https://beta.support.xbox.com/help/...-guest-key/create-and-manage-xbox-one-passkey

If that doesn't work you can always remove the card details from the xbox https://beta.support.xbox.com/help/...es/manage-payment-options-and-billing-address

The refund process is the same as this link. https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

hahah same problem here , i refunded a game and its approved with no email saying thats its refunded and also the game is still playable now even with the refund it approved , but my guess here is the refund system is bugged 100% because the refund isn't going through , the status of the game is "completed" on microsoft order history instead of "refunded" , so yeah xD