I see a black picture after loading is finished

Hi, Fatemeh. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Sorry to hear about your issue with your Xbox console. Let's try some steps that might help. Kindly turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely. Unplug the console's power cable. Wait 10 seconds and then plug the console power cable back in. Press the Xbox button on your console to turn it on.

If it persists, you can try all the suggested troubleshooting steps from this link: https://support.xbox.com/en-US/help/hardware-ne....

Hello, Fatemeh! I appreciate you trying the steps. If none of the steps/solutions on the link resolved the problem, I am afraid your console may need to be repaired. Thanks for your kind understanding.

Thank you so much for your message , it didn't work again ,but realy thanks❤️

The 360 and One use different gamer pictures.

On Xbox.com, Xbox 360, Windows Phone and Windows 8, everyone sees your 360 picture.

On Xbox One and in Xbox One SmartGlass they see your Xbox One picture (or a very small version of your 360 picture if you do not change after the transition). On Xbox One there are currently only the default images that were pre-loaded on the system, as
far as I am aware.

If the picture you are referring to is the silver horse on black background, it is still visible everywhere except on the One.

I'm see a black screen after finishing the update that roll out yesterday August 22 2021, I don't see my dashboard in my xbox, I can see that it logs in but the only I see is a black screen but no dashboard.