I reset my xbox

Hello Six,

Thanks for coming to the forums. Sorry for the issue with console unable to update or get off the start up screen. In this instance we recommend to do another reset. While the console is on and on start up screen, hold the sync button one used to pair the
controller. After holding for a few seconds the troubleshoot menu should pop up. Then select reset console and reset and keep my games and apps. Most likely cause is a bad reset which caused a corrupt file. Let us know if you were able to get the troubleshoot
menu up.

Thanks,

Brad

Hello Mocha8_010, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

And yes, you should still be part of the family settings, no worries!

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Hi there.

Thank you for reaching out to the forum. Here is how to Factory reset your console.

• Reset console to factory defaults

How do I format the HDD ? and thank you

GO to system, storage, and on the HD, you should have an option to format.