I requested a refund for 2k24

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I got the wrong one I wanted Xbox one version

Hello Don Pablo1,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you have requested refund for the digital game purchased and wanted to know of you can cancel your refund requested. Let us check and see on what we can do to help resolve your concern in a timely manner.

Digital games refund request is handled by our online Refund's team by submitting the online web form. You can check the status of your request by signing in your Microsoft account through this link: Request a refund for digital games | Xbox Support

If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited.

If you wish to get the game again, you can purchase it again in Microsoft Store. We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally required.



Thank you for choosing Microsoft. Stay safe!



Sincerely,

Hello deondre ellison,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you have purchased the NBA 2K24 Black Mamba Edition and the game showed in your account was the standard edition. Let us check and see on what we can do to help address your concern in a timely manner.

When you say the standard edition, is it the NBA 2K24 for Xbox Series X|S or NBA 2K24 for Xbox One? If you have purchase the game by mistake, you can request a refund through the online web form and purchase the correct edition of the game. Requesting a refund is subject to refund eligibility requirements. See: Request a refund for digital games | Xbox Support

To get the correct edition of the game, see: NBA 2K24 | Xbox





We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi, Dark! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Unfortunately, the canceling of a pre-order cannot be undone.
To clarify, did you manually cancel your pre-order for WWE 2K24 through your order history? I ask this because pre-orders can also be automatically canceled after a couple of unsuccessful billing attempts, in which case, you wouldn't have been charged for the game.

• If you have already confirmed you were charged for the game, could you try to request a refund at ( http://www.xbox.com/refunds )?

To do so:

- Sign in with the account you used to pre-order WWE 2K24.
- If your order appears on the list of refundable items, select it.
- Click on the green "request a refund" button.

Please let me know if you have any further questions, I'd be happy to help.
Best regards.