I renewed my Xbox Live Gold subscription today and I get an error when I try to purchase...

I see maybe try this:

Open the Xbox Guide by pressing the guide button on the controller and select

Settings.

Select Network Settings.

Select Advanced Settings.

Under Change Settings select Alternate MAC Address.

Select Clear.

Allow the console to restart when prompted.

I tried both suggestions again this morning and one of them must have worked! Thanks for your help.

Thanks for the reply. Resetting the console didn't fix the problem. Thanks for trying though.

Hi there Stephen welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. I suggest following these steps!

The first step in resetting an Xbox is to open the main menu. This can be accomplished in one of two ways:

Press the home button on your Xbox controller. This is the illuminated button with a stylized X that is centrally located on the front of the controller near the top.

Alternately, you can press the left bumper until you reach the home tab, and then press left on the d-pad.

Press down on the d-pad until you reach the gear icon.

Press the A button to select the gear icon.

With all settings highlighted, press the A button again to open the settings menu.

Press down on the d-pad until you reach System.

Press the A button to open the ​System submenu.

With console info highlighted, press the A button again.

Press down on the d-pad to select reset console.

Press the A button to select this option and move to the final step.

Press left on the d-pad to select Reset and keep my games & apps. Then press the A button. This is the less thorough of the two options, as it only resets the Xbox firmware and settings without touching your games and apps. Try this first, as it allows you to avoid downloading everything all over again.

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My subscription is an Xbox live gold subscription and it renews every year, it’s says renews April 22 2023

My platform is Xbox One and I received the error while playing Minecraft after trying to play on a realm, I’ve gotten other errors on different games and I first noticed it while trying to connect to GTA Online