I registered as a German Rewards Account but I moved in to a nother region

Hello Little Joda,

The only way to change your Rewards Account to a different country is by opting out of the program at (https://rewards.xbox.com/optout/)
, waiting 48 hours, and then signing back up again, which can also take 48 hours. This will create a brand new Rewards Account based off your current Microsoft Account region, which you can see from your commerce page at (https://commerce.microsoft.com/).

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then
your account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Hello Little Joda,

You registered as a German Rewards Account off of your German Microsoft Account at the time of your registration. Therefore, we are only tracking your purchases made with Euro. Purchases made with a different regional currency are not eligible for Rewards.

Hello DrSchmock,

Changes in information can take up to 96 hours to be processed. Since your last region was not a Rewards eligible region, you were not able to register. We have confirmed that we have received your updated German information, and have begun the registration
process manually for your account. You should be fully registered within the next 48-96 hours.

Your physical and account region match?

Then there should be no problem.

I thought you have a german xbox and german account and moved to Belgium.

You don´t so do not worry

Hello joy division 84,

When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region
will not also change your Rewards Account region. Since only purchases in your Rewards' regional currency are eligible for Rewards, your USD purchases for your GBR Rewards account were not eligible.

The instructions on migrating your Rewards account are listed in the FAQ:

What if I move to another country or change my region?



Rewards Credits are converted to the currency associated with your original country of enrollment. Any Rewards Credits already deposited are yours to keep, but changing your region will result in us being unable to deposit any Pending Credits that convert
to your new region's currency.


Not to worry, though! If you would like to continue participating in Xbox Live Rewards, simply opt out of the program and then sign back up again. Your account will start fresh and you'll start earning Rewards
Credits that will convert to your new currency. So, if you're planning on moving, be sure to request your Rewards Credits deposit early before you change your region.



While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
being created. If you open a new post after being able to log in to your new Rewards account, you can request any currently pending deposits from your old account to your new one.