I refunded the game but I didn't receive my money.

Discus and support I refunded the game but I didn't receive my money. in XBoX Games and Apps to solve the problem; My game refund request was approved but my money was not refunded. The game was deleted from my library but my money was not refunded... Discussion in 'XBoX Games and Apps' started by Eren Caran, Feb 1, 2025.

  1. Eren Caran
    Eren Caran Guest

    I refunded the game but I didn't receive my money.


    My game refund request was approved but my money was not refunded. The game was deleted from my library but my money was not refunded

    :)
     
    Eren Caran, Feb 1, 2025
    #1
  2. Smwutches Win User

    I refunded the game but I didn't receive my money.

    It takes at least 3 to 5 business days.
  3. bowski477 Win User

    I refunded the game but I didn't receive my money.

    How long ago did you submit the request? It can take some time for the money to be refunded to you.
  4. MarvinaPerez Win User

    I refunded the game but I didn't receive the money.

    Hi, my name is Marvina and I will be happy to help you.

    I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent advisor Tomm, recommends the following steps for a solution.

    According to her description, she is trying to update Minecraft on her Xbox console and is unable to do so due to the message that the game cannot be updated. Let us check and see what we can do to help you resolve your concern in a timely manner.

    We would like to ask a few questions to help us further isolate the problem.

    1. What is the Minecraft edition installed from the Xbox One console?

    2. Which console can't update the Minecraft game? Is it the Xbox 360 or Xbox One?

    3. Have you tried contacting Minecraft support to check if they have updates available?

    In the meantime, you can check out the different edition of Minecraft and check if there is an update available for the game.

    Different editions of Minecraft | Minecraft Help [Please note that this topic is written in English; translations may be required for clarity.]

    We wait your answer. Please let us know, if there is any misunderstanding or clarification of our description, by sending us a reply.

    Information source (credits):
    https://support.xbox.com//help/subscriptions-billing/buy-games-apps/refund-orders

    I hope to be of great help to solve your problem.

    Best regards,
    Marvina.
  5. kyle_m4496 Win User

    I didn't receive my money back. Refund

  6. Mauricio Uzbelger Win User

    I didn't receive my money back. Refund

    Ok.

    Thanks so how I do that .? I'm from Israel.

    Thanks again. 😃
Thema:

I refunded the game but I didn't receive my money.

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