I refunded my Xbox game pass but I didn't get my money back

Hi Snappy7

Sorry to hear about the delay, however, it may take 3-5 business days to reflect back to your account and that means weekends are excluded. You may also reach out to your bank and let them know that you were expecting a refund so in that way, they may be able to trace this for you and notify you once your funds are ready.

You may refer here: https://support.xbox.com/help/subscriptions-bil...

Well if you check account.Microsoft.com and says ita refunded you must wait 3-5 business days for the refund ro bw issued

And depending on your bank it can be anywhere between 5-30 days depending on your cardholder agreement

.keep in depending on the card it may not show up till the next billing cycle

Hi,

it seems that there is a delay in the refund system. Some people had reported it here in the forum.

Most important is that your request was accepted. If so you just need some more patience.

Hello James My name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, I was researching in one of the Microsoft forums and in this article (https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e)">https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

Refunds typically take an average of 3-5 business days to reflect in your bank account, but this time period may vary by bank. However, it seems like a long time ago.

If your refund was approved by Xbox and it's been more than a week, I recommend that you contact your bank directly and ask them if the problem is on their end. When Xbox approves a refund, it is automatically processed instantly, and the time it takes to arrive is usually because it takes a while for the bank to process the refund and sometimes issues can occur. Therefore, it would be good to clarify this directly with them.

Information Source (Credits): https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e

If it happens, the problem is not resolved and the bank tells you that the error is not on their part. Then, follow the steps in the following recent article from the Microsoft forums (https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369)">https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

"If the issue is not with your bank and they have confirmed this after your contact with them, please reply to the email you received informing you of the refund approval. This is the only way to get back in touch with the team who originally handled your refund request.

Please note that in this public community forum, we are just players like you trying to help and guide other players. This means we do not have access to other accounts or access to other users' refund information."

Information source (Credits): https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

You may contact Microsoft Store Support for help with this. Their contact information can be found here: https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

Thanks,
Kyle