I refunded a game on xbox and after 6 days i still have it. What now?

Discus and support I refunded a game on xbox and after 6 days i still have it. What now? in XBoX Games and Apps to solve the problem; So. I tried to refund Dying Light Enhanced Edition because i bought the wrong version. And it showed that my refund has been accepted. Alright i was... Discussion in 'XBoX Games and Apps' started by Al_3xxxx, Jan 13, 2024.

  1. Al_3xxxx
    Al_3xxxx Guest

    I refunded a game on xbox and after 6 days i still have it. What now?


    So. I tried to refund Dying Light Enhanced Edition because i bought the wrong version. And it showed that my refund has been accepted. Alright i was supposed to get an e-mail in 72 hours. I thought that maybe because it was weekend they wouldn't send me one. But it's friday now and still no info. And i still have the game. But i'm scared to buy the Definitive Edition because if i get the refund for Enhanced version then i would still have the same items i bought in Definitive Edition? Im confused

    :)
     
    Al_3xxxx, Jan 13, 2024
    #1
  2. Annanda Martins Win User

    I refunded a game on xbox and after 6 days i still have it. What now?

    Hi, my name is Annanda, thank you for your question and for reaching out.

    Usually, refunds process from 3 - 5 days business days or more depending on your bank institution, but the Xbox website has been stating that the Refund Process has been dealing with a little delay, so that is probably why this is happening.

    Before buying the game, I would recommend contacting Support about this matter first. If this is a deal you wanna take advantage of, wait a little bit and just buy it if it is close to the end. I say this because in-game items can be a bit tricky when it comes to refunds and buying again, so contact Support first to address this and buy it later, okay? ( or as I mentioned, buy if the deal is close to ending)

    https://support.xbox.com/contact-us/

    I really hope this gets solved soon.

    I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

    If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

    Best Regards, Annanda.
  3. Chickenflue Win User

    Ark genesis problem

    Ytryd the live chat been trying 6 days no joy they even refused a refund saying its a ingame item. Game tomorrow n still not got what i payed for
  4. takuto neko Win User

    Mortal Kombat Discussion

    It's over 6 weeks, i think closing in on nearly 8 weeks now..And it's still not arrived so GAME.UK said it's classified as 'Lost in the mail' so I took the refund. Will just purchase it from ozgameshop soon..I would of bought from them from firstly but still
    didn't have it for sale until a few days after i put in my purchase at GAME.UK..so typical..lol Oh well.

    Mmm..beers and fighting games is so much fun especially after everyones had just a bit too many! ;D
  5. ZombieCrushr9 Win User

    Why cant I play EA games online ?

    I was on phone support 3 times for several hours...nothing would allow my console to connect to their servers to "link" the accounts. I was told to open up certain portals on my router, just for EA games. Opened the ports, still cannot connect to the EZ
    servers. So, now what? Any ideas? Anyone? This mess with EA games and online connectivity is a joke - I have no issue with any game play online, unless it is EA. So after purchasing a game, two days later, 6+ hours on the phone, 6+ hours online chat and
    support search...still unable to play a game. Between Xbox, EA...and being forced to connect, match, verify, blah, blah, blah I still can't play a game that I rightfully purchased new and now own a worthless disc. Seriously...what can I do now? Can anyone
    help, anyone?
  6. iori1505 Win User

    Xbox “permanent” suspension

    Hi Matthew,

    I'd like to know what happened to your account then?

    I'm having the same issue, but I received a notification for 3 days of communication suspension and now my enforcement history says "Congrats. your history is clean" but I'm still banned in my console 6 days after that.

    Thanks in advance,

    Regards.
Thema:

I refunded a game on xbox and after 6 days i still have it. What now?

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