I refunded a game and it was approved but it didn't give me my money back and it has been a...

I would but the refund has been approved and I haven’t got my money back and it won’t let me try and refund it again

The refund request was approved on 1/13/24 and still hasn't been processed. I have already spoke to Xbox support and all they did was resend the refund request in again and approved it, but I still didn't receive my money back

Hello James My name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, I was researching in one of the Microsoft forums and in this article (https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e)">https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

Refunds typically take an average of 3-5 business days to reflect in your bank account, but this time period may vary by bank. However, it seems like a long time ago.

If your refund was approved by Xbox and it's been more than a week, I recommend that you contact your bank directly and ask them if the problem is on their end. When Xbox approves a refund, it is automatically processed instantly, and the time it takes to arrive is usually because it takes a while for the bank to process the refund and sometimes issues can occur. Therefore, it would be good to clarify this directly with them.

Information Source (Credits): https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e

If it happens, the problem is not resolved and the bank tells you that the error is not on their part. Then, follow the steps in the following recent article from the Microsoft forums (https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369)">https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

"If the issue is not with your bank and they have confirmed this after your contact with them, please reply to the email you received informing you of the refund approval. This is the only way to get back in touch with the team who originally handled your refund request.

Please note that in this public community forum, we are just players like you trying to help and guide other players. This means we do not have access to other accounts or access to other users' refund information."

Information source (Credits): https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Hi Alexander! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your refund request.

There seems to be an ongoing issue and a lot of gamers were also complaining about the same refund problem recently. This also applies to Microsoft balance/Xbox gift card credits as the payment method.

Usually, it will take 3 - 7 business days (excluding weekends and due to the ongoing refund delay) to have the refunded amount reflected on your payment method.

Since you still haven't received your refund yet, you will need to contact Microsoft Xbox Support for further escalation through this link:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi Alexander! My name is Darhyl and I’d be more than happy to help you with your query. I'm sorry you are experiencing this with your refund request. There seems to be an ongoing issue and a lot of gamers were also complaining about the same refund problem recently. This also applies to Microsoft balance/Xbox gift card credits as the payment method. Usually, it will take 3 - 7 business days (excluding weekends and due to the ongoing refund delay) to have the refunded amount reflected on your payment method. Since you still haven't received your refund yet, you will need to contact Microsoft Xbox Support for further escalation through this link: https://support.xbox.com/en-US/contact-us/ Thank you for your kindness and understanding! Please feel free to let me know if you need anything else. Best Regards, Darhyl

Thank you, but what option should i put in for this