I redeemed my sons Xbox v bucks card and it isn’t showing up on his account

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

I’m sorry to hear that your V-Bucks have not been claimed on Xbox. If you have redeemed a V-Bucks card through the Fortnite account on the back of the card and used the code generated to add to your individual Xbox account through Microsoft, but the V-Bucks do not show up on your child’s account on Xbox, you can try the following steps:
1. Check if the card was redeemed to the correct account.
2. Check if the V-Bucks are available on the account that redeemed the card.
3. Check if the V-Bucks are available on other platforms such as PC or mobile.

I hope this helps.

Thank you

Jennifer, would I know if you tried to perform a physical power cycle on the console? Most of the time, this potential fix works:

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps.
Make sure that you hold the power button until the console completely shuts down.

Important: If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Reference link: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

After that, would be helpful if you remove and re-add your son’s profile on the Xbox.

https://support.xbox.com/en-US/help/account-profile/manage-account/add-remove-account-xbox-one

Hello, Jennifer. I’m Arturo.

I’m sorry to hear you redeemed the vbucks card on the wrong account, and I regret to inform you that, unfortunately, as the code has been redeemed on a different account, it is not possible to redeem it on your son’s account again or transfer this content to your son’s account.

This information and more can be reviewed in the following article:

https://support.xbox.comhelp/subscriptions-billing/redeem-codes-gifting/digital-code-solution

Hello, Jennifer. Unfortunately, once a code has been redeemed, it is not possible to refund it. However, you may want to contact Epic Games support.

You can share with them proof that the code has been redeemed and inform them that even after that, the V-bucks didn’t appear on your son’s account.

They can be contacted here: https://www.epicgames.com/help/en-US/contact-us

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

It wasn’t on the wrong account I just meant I did it for him. It shows up in his account as redeemed but when he logs in Xbox it’s not showing up