i redeemed my rewards for a month of Groove Music and it just gives an error and says try again

the person I talked to directed me to you and here is my code F9QDN-WW7BG-WXBQH-2QD82-V8Q3Y

:)

 

Trouble with Groove prepaid code

Hello,

I redeemed my Microsoft Rewards Points to get 3 months of Groove music and 1 month of Groove music a few months ago. I tried to redeem them today and it stated they were expired. Can I please get a refund of my points or get Xbox live instead. I know Microsoft
is sending out emails to people who redeemed for Grooves passes, but I did mine a while ago so I might not get it. Here's a case number for more reference 1401577157

Here are the codes

Promo Code:

[Removed]

Groove Music Pass Code:

[Removed]

 

Credit for Unredeemed XBOX/Groove Music Pass

I bought an XBOX/Groove Music Pass and haven’t redeemed it yet. I understand that I need to ask for a credit because it is no longer redeemable online.

From your website: https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

"I bought a Groove Music Pass and haven’t redeemed it. What are my options? As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your
unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get your credit, contact customer support."

 

XBOS-1002
d672abf1-1f16-477d-830a-431458c7d75d
2017/02/25 - 16:54:00 UTC

 

I was told this was put on a priority and I don't have all day so email me when its fixed

 

You should never post codes to a public forum. If you can edit or delete your post with the code, you should.

The staff here works Monday - Friday from 9am to 5pm and do not work weekends so you will not be getting this resolved today. Subsequently, I am not sure you are in the right place as Groove music is not part the Xbox Live Rewards Program. Are you sure you
are not meaning to get a hold of the Microsoft Rewards Program?

 

Since that is not a Rewards program offer, you'll want to post in the Sales and Promotions forum https://forums.xbox.com/en-US/forums/0d7dc557-ea57-4938-a0e8-7f05d0a019fe_e2e46498-6402-4c6a-b958-69...