I redeemed a code for game content via Microsoft store when it was meant to be through Steam

Ruben Toder · Jan 18, 2023

So I redeemed a code that someone on their Xbox gave to me via Xbox One when I am on steam. They sent me the code and I clicked it via the Xbox game bar and redeemed through Microsoft store thinking it would give me the content on pc but it has given it me through Xbox instead by the looks of it without warning me. How do I resolve this ?

:)

Jonny306

If the code was for Xbox or the Xbox app on PC, unfortunately, it would not have been possible to redeem it on Steam.

Steam is a different launcher seperate from Xbox services and requires their own keys similar to Epic Games and Rockstar and their respected launchers.

I wish there was better news but this cant be resolved the way you wish

slackadelic

If you redeemed a code for a PC game through the Microsoft Store, you'll have to download/install it from the Microsoft Store as it isn't affiliated with Steam.

JayDelgado

Sorry but if you redeemed the code on the Microsoft store, that's where your going to get the content, not on steam or other stores. The redeemed content should be ready to install or you can check on your purchase history.

Francia J.

That will depend on which platform you have redeemed the code that you were able to get through GameStop. If it was on Steam you may need to reach out to them to check your billing history.

On Microsoft Store order history you will be able to see just the games that you purchased through Microsoft Store or codes that were redeemed in Microsoft Store.

Khalfan Al Romaithi

When purchasing Bundles and Ancient Coin packs for Sea of Thieves, it is important that you purchase through the correct store for the platform in which you are playing. Otherwise you may not receive the items in which you have purchased!

So this means that if you are playing on the Steam version of Sea of Thieves, then you must purchase your content through the Steam store. And likewise, if you are using the Microsoft Store or Xbox version of Sea of thieves, then you must purchase your content through the Microsoft Store.

This is due to how your purchases are redeemed into your game. For example, purchases through the Steam Store are added to your Steam Inventory, which in-turn are 'consumed' into your game during the next boot flow with the item then being removed from your Steam Inventory (the Microsoft Store / Xbox versions are not able to process these purchases). Likewise with the Microsoft Store / Xbox Versions, purchases through the Microsoft Store are not added to your Steam Inventory and therefore cannot be 'Consumed' into the Steam version of the game.

If you do mistakenly purchase Bundles or Ancient Coin packs on the incorrect platform store, please contact the following support channels for a refund.

I redeemed a code for game content via Microsoft store when it was meant to be through Steam