I redeemed a 5 dollar gift card with my points and I am trying to buy dragon ball the...

I need an answer please and thank you

Thanks for letting me know

Hi again Ashley

It seems to be an ongoing problem that is affecting several players with their downloads, purchases and points transfers, basically it is a problem that we cannot solve on our own, it would be best to wait for it to be solved. But I recommend that you help Xbox by reporting the problem through the following link:

https://support.xbox.com/xbox-live-status

Click the green button that says "Report" and fill out the information as detailed as possible.

This way, Xbox can know there is a problem and can work to resolve it as soon as possible.

Please note that in this public forum we are only players like you helping other players with basic problems. We are not Microsoft employees.

I appreciate your understanding and we hope the issue is resolved soon.
Jhon

I don't get an error when I try to buy it but I don't know if it's a bug but it's not the only thing that's doing this I didn't think anyone was going to answer me but I am happy some one did but everytime I press a on my controller it's not letting me buy the game knowing I have the right amount of money

Hi Ashley, my name is Jhon, and will be a pleasure help you

To better help you, please answer this first. Why exactly is it not allowed? What error do you get? Can you attach some screenshots?

Best regards
Jhon