I recently changed the email on our Xbox. My sons birthday was the 16th and they haven’t...

Hi Hannah, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry but I don't know if I fully understand it.

Did you change your account e-mail and can't access your account?

Or did you redeem a code and it didn't credit it to your account?

Please, check your transaction history and make sure it was completed.

Please, follow these steps:

Sign in to account.microsoft.com.

Select Payment & billing > Order history.

Let me know if it works!

I have already tried this but apparently the information isn’t right even thought I haven’t changed address, haven’t changed my bank details, the only thing that has changed is my email and password and I’ve lost everything because a bot sees I put the wrong birthday in because I can’t remember the birthday as I made this account before I was 18 so I put a different year in

Im appearing online currently and haven’t changed my email or password anytime as of recent.

Thank you.

When I use the link to billing, it sends a code to an old email address. I changed it in my account on the 16th. I've actually had this current email for two years, but I've been too lazy to change it until recently. When I select the link for 'not using
this email address' it takes me to the account page and reflects the changes I made on the 16th. I hit 'save' and tried again, but it's still sending the email to my old address.

Dear Friends

Our son wants an Xbox for his August 20 birthday. His primary interest in Xbox is Minecraft.

We won't be up and running until August 20, but my son definitely will be looking for friends then.

Our gamertag is .

— Jaddie (Max's dad)