I received xbox series S. However the warranty showing 6 months. Can I call support and...

Hello! My name is Ben a fellow member here in the community, not a Microsoft employee. Hope you are doing well!

With regards to your concern, yes you may need to contact Microsoft Xbox support itself in order to have it updated specially if it is showing on your receipt a different warranty date.

More details on what you might need to update your warranty can be found here https://support.microsoft.com/en-us/windows/upd...

On the page you will find the option how to update your warranty details. The steps should be this: Here's how to contact support:

1. Go to Microsoft account | Devices and locate your device.

2. Select Info & support and, if necessary, select Register to register the device and see coverage details.

3. On the row for Warranty claims, select Learn more.

4. Select submit a request.

5. Provide information on the Warranty Support request form and select Submit.

In case you are having problem with the steps, you may also try contacting an Xbox support via this page https://support.xbox.com/en-US/contact-us

On the page, click on "Contact us" > Subscriptions & billing > I can't redeem a code > Type in "Support" then there you should see option to message or request a callback from the Xbox team. The option I provided here is diferent, this is just a way to easily find the option to reach the Xbox support.

I hope the information helps. Feel free to post back in the community if you have other questions and we will try our best to assist.

Kind regards,

Ben

The console i want to get serviced is xbox series s and it shows in warranty i won’t be able to it’s like same as amazon it’s been 5-6 months since my purchase they won’t be able to answer the Origin of my xbox

Hello Symonia S! I'm Kris and I'd be happy to help you with your question.

Just to confirm, you got the Xbox Series S 2 months ago but it shows warranty as expired in 22? This was a new console from Walmart?

yes thats the model i purchased and i have a xbox series S. But its been about 6-7 months.

How much shorter are we talking here? The Consoles and controllers come with a 1 year warranty, although the controller and console may show a slightly different warranty time (my controller is 2 weeks less than the console..however they are 6 and 8 weeks respectively longer than the 12 months)

yes yes, I know that the manufacturer's warranty for accessories is 1 year and for consoles 2 years



However, the manufacturer's warranty in the system is approximately 4 months shorter than on the proof of purchase