I received wrong award from my vault

WVU MTNEER · Apr 16, 2018

I need help I went to my vip vault and hit claim button for 5000 micro. Points but In my email was a 25 digit code for 75 platinum for warhammer and I don't even play that game I've been trying to find someone to help goin on a week now hopefully this is
the right place this time. I am hoping to get my gems back or my 5000 micro points and I have not used the code for the 75 platnium for Warhammer

Please Help G.T. () also my name is Joseph B. Garrett

:)

Kristopher420x · Apr 16, 2018

XBOX LIVE QUESTS MAY

I haven't received my award for completing the Xbox live may quests , or received the gift from fortnite for completing it

buddie ro 7414 · Apr 16, 2018

I have not received my prepaid visa card

i have not received my prepaid visa card I redeem from the vault. Can you help me out

XBLRewards8 · Apr 17, 2018

Hello WVU MTNEER,

We have been out of stock of vault Credits for the past couple weeks. We see that you claimed the Warframe Platinum prize on April 9th. Since you claimed that prize, that is the prize you had.

XBLRewards8

Hello WVU MTNEER,

We have been out of stock of vault Credits for the past couple weeks. We see that you claimed the Warframe Platinum prize on April 9th. Since you claimed that prize, that is the prize you had.

XBLRewards8

Hello street2234,

We see these Gems have been awarded and are in both your vault total at the top of the vault page and on your Gem statement. Please remember that it takes us 96 hours to receive new activity.

XBLRewards8

Hello HareenUtz,

Since you redeemed one 3 Month Xbox Game Pass from the Xbox Live Rewards MyVIP Vault, you were given one token code for that prize. Since you did not claim a 3 Month Xbox Live Gold Subscription from the MyVIP Vault, this prize was not awarded to your account.

Smwutches

I just realized I read your thread wrong. It's not possible to refund gems. Per the program's terms and conditions:

All redemptions for items from the MyVIP Vault Catalog are final and the MyVIP Gems will be deducted immediately from your Account.

No refunds will be provided on any item redeemed in the MyVIP Vault Catalog. If for any reason an item is received damaged, becomes unavailable, or cannot be fulfilled, Microsoft, in its sole discretion, will replace the item with one of equal or greater
value.

ollie086

Hello ,

Apologies for the inconvenience. We have escalated your case to our Vault team to investigate.

Still haven't received codes or email from vault team

I received wrong award from my vault