I received an enforcement message in error due to a message I sent, this has lead to me...

...and I tell him, "you're sad lol". He proceeds to spam me and call me trash so I send 1 more text, "g t f o my dms". This leads to me receiving a 14 day communication suspension ...

By "defending yourself" you sent a message that violated the Code of Conduct due to the use of the abbreviated "F-word".

The other person reported that, and you got a suspension for that.

Instead of "defending" yourself, you "attacked" the person with your message.

You would have "defended" yourself correctly, if you simply blocked the annoying person from contacting you, and if they sent you offensive messages, to report them.

There is a difference between "defending yourself" and "fighting back". You chose to fight back with a message that violated the Code of Conduct, the offending message got reported, and the Enforcement Team decided that the message earned you a suspension.

So in the future, do yourself a favor and do NOT respond to other people's annoying messages.

Instead, report offensive messages, and block the person, so the Enforcement Team can suspend them, and thanks to the block they can't bother you anymore.

Hello dsxro,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

Based on the description, the issue you are describing here is about the enforcement you have received. We understand how important it is to resolve as soon as possible so that you can get back to gaming.

Before we proceed any further, we would like to set your expectation ahead that customer support and community forum, can't assist with suspensions or enforcement actions. We don't have access to enforcement details. What we can do is guide you on how to submit a case review or reach the dedicated support team.

Below is the link on how to submit a case review. For your other issue on how to get enforcement review for Xbox ambassador, you can click on the other link and contact directly the Xbox Ambassador team directly through email.

• How to submit a case review | Xbox Support
  
• Xbox Ambassadors (microsoft.com)
  

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,



Xbox Forum Moderator

Microsoft Community

It says it’s under review but has been the entire time

Have you check your enforcement page and status

Hi, I have already submitted a case back in November and nobody has gotten back to me?