I received an email telling me to contact the support team

Hello GoBo zoom,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

Yeah that was part of the problem. My original service request got cancelled by them. When I call and talk to the support team they tell me they've received it but I have to wait for the Advocacy Team to contact me. Doesn't give me much faith in their support.

Is this the email you received when you first contacted Xbox or this is the email that the refund team sent you telling you about the refund request denial?

I phoned support today in regards to my hacking (Fifa 12) and was told that i would hear something before the support team did via e-mail. The support team and the investigations team do not communicate and have no way of communicating either. This was told
to me via Support team phoning today. They told me when they receive any information it will be via an update on the system. An email should be issued with this to the affected party. I actually thought the guy was joking with me, but he was very serious.
I asked him to repet what he said and he did in clear english, the Support team have no way of contacting the investigation team and that they were not allowed to make contact. The investigation team when they are ready will update the system and inform the
party affected on the procedures to take place.

So no disrespect to the Web support team for telling us to contact MS Support regarding this issue, but tbh they on the phone was clear as day. They cant do anything about it, they cant chase it up, they cant get further information. They can however waste
your time by making you wait on the phone.

Fantastic support there i must say. Good luck!

Good luck. He's gonna just be able to tell you the same thing as phoning up Support. These people are not even Microsoft employees. They are volunteers. I was told when I called Support that the Investigation Team does work weekends but I don't think that's
true. The email I received from John Horiatis of XBOX Exceptions Analyst,

Customer Advocacy & Exceptions Management Team states otherwise. The email with his contact info said Monday through Friday 8 am to 4 PM PST.

I've tried calling numerous times and the person doesn't even answer the phone. Keep getting a answer machine every time. I've already left multiple messages. The email I received was also told he would be in contact with me this week. Still haven't heard anything.
Just like when I called 2 weeks ago before filing the complaint with the Better Business Bureau and was told by the Customer Support Supervisor that they have 1 person who does have contact with the Investigation Team and he would have this escalated to him
and I should hear something in 3 to 5 business days. I never did receive any contact and that was 2 to 3 weeks ago.