i really want my account back

Jack Mills1 · Oct 31, 2023

so a few years ago my microsoft account got hacked they changed the email and password now i really want the account back and really need help to get back into it i know the old password, email and username if anyone could help it would be great?

:)

Jack Mills1

I tried to do it but they changed the email and password but i got to make a new account with the email and it jus said its been used

David Wirsching

Hello Jack M, My name is David. I am an independent advisor, happy to help you today.

I'm sorry for your inconvenience and will be happy to help you today.

1. First try to recover your password using the link below:
https://account.live.com/ResetPassword.aspx

2. On the "We need to verify your identity" screen. Choose a recovery email for your account. If your recovery email does not appear, click "show more methods" and select your email or phone number.

3. If you no longer have access. Click "I don't have any" and fill out the form:
https://account.live.com/acsr

For more tips on filling out the form, read the article below:
https://support.microsoft.com/en-us...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

I hope this helps.
Best regards.

Cry Mnky Dad

I would agree with your statement. My son's situation is simply an email that no longer exists. MS support continued to tell us to submit the online form, which we did, and then we get an email that says the account is blocked permenantly due to too many
forms being submitted... That is the customer service I am hacked off about.

Cry Mnky Dad

Ms Kim, sorry but you are way out of touch with reality. The Support that MS gives sucks.... Not to say that many things couldnt be avoided by people doing things proactively but stuff happens. MS should at least give some sort of service to resolve this
issues. to put it in another light: If your driving down the road and cause an accident you would want your insurance company to resolve any issues with fixing your car, right? What if they give you the run around and simply say: "You could have hit your
brakes sooner and avoided the accident." I would think, and rightfully so, that you would be pissed that they gave you crappy service. Customer Service is all about resolving issues not trying to tie the blame to anyone. Just my 2 cents.

TaskForce09

ill be sure to send u a friend request if i ever get my account back <3

i really want my account back