I purchased Xbox Game Pass Ultimate on the Microsoft Store and I can't access it

If this is how the page mentions it, it is excellent, with that same email and password you must log in to the Microsoft Store app and Xbox app, if you have already done so, log out, restart the device, try again to log in

I have game pass ultimate active until the 20th of next month

The Xbox app must use the same account that you have in Microsoft Store,

Complete given below directions to reset the app in Windows 10.

Step 1: Open the Settings app. This can be done by clicking its icon in the Start menu or simultaneously pressing Windows logo + I.

Step 2: Click the Apps category icon and then click Apps & features to see all installed apps as well as classic desktop programs.

Step 3: Click on the app that you want to reset to see the Advanced options link. Click on the same (advanced options link).

Step 4: Finally, click the small Reset button. When you click the Reset button, you will find a small dialog box with “This will permanently delete the app’s data on this device, including your preferences and sign-in details.” Click the Reset button in the opened dialog box to reset the app.

Step 5: Once the Reset is done, you will see a check sign next to the Reset button. And restart the Pc

Hi Mattix6! My name is Ricardo an independent advisor ready to help you with this situation!

When you verified the subscriptions of your Microsoft account, did you mention that you have active Game pass for Console, Game pass for PC or Game pass ultimate?

It works now thank you.

A follow-up question, can you share gamepass between 2 accounts (both me and my brother want to use it) through microsoft family or some other way?