I purchased the battle pass for COD Last night and you charged me for the full game.

Good day!



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Microsoft Moderator

Hello,

We understand that you are trying to contact support regarding the charges to your card. We would like to set your expectation that Community doesn't have the ability to check or handle account/refund concerns since we do not have the right tool to process such request. In making sure you will be able to get in touch with the right team that can assist you with billing concerns, we will provide the steps on how to contact support including troubleshooting that help you get going.

We believe you might have followed the steps, however; please see if this can help you reach out to the live support:

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Sincerely,



Xbox Forum Moderator

Microsoft Community

the vault also gives you the battle pass but i already purchased the battle pass prior but didn't get any cod points whatsover

I purchased last night. There was an error on screen, my bank account was charged and the console wants to charge me again to own the game it doesn’t appear in my library

no that's not what i was referring too i already purchased battle pass but the vault upgrade gives you the battle pass for free with it so would i get my cod points i used to purchase it back if i upgrade or will i be wasting 1100 codpoints