I purchased killer instinct definitive edition and was never able to recover my download code ...

MadTater1423 · Dec 31, 2016

I already contacted support at Microsoft about the issue with killer instinct definitive edition download code problem . My reference. Number is [Mod Removed]

:)

BdoUK · Dec 31, 2016

Killer Instinct: Definitive Edition Issues

On 11/26/2016 I purchased an Xbox Live digital code (from Amazon) for Killer Instinct: Definitive Edition. However after redeeming the code the content is not showing up on my Xbox One.

I currently only see the main Killer Instinct install along with the Killer Instinct: Ultra Edition which I purchased earlier under my Installed tab. There are no items in Ready to Install.

Gamertag is .

mmmbunnies · Dec 31, 2016

Purchased Killer Instinct Definitive Edition in store, content won't upload.

I had previously purchased and dowloaded a couple Killer Instinct characters to try out the game before purchasing the Definitive Edition in store.

I followed the instructions for download, but only Killer Instinct Classic works, the definitive edition doesn't have anything different in it from my individually purchased characters.

Messaged them and they don't seem to give a ****. I'm really pissed because this was really the only couch co-op game I have and I worked hard for it.

Is anyone else having this issue?

Miss Bijoux · Jan 1, 2017

Hey there -

Where did you purchase the KI Definitive Edition from? If it was via the console store or Xbox.com, the game should be in your "Ready to Install" list and there is no download code. Double check that you're signed into the proper account that made the purchase.
If you are and you still can't download the game, can you provide us with a screenshot of your purchase from your
Microsoft Commerce account so we can take a closer look? You can upload the image to any image hosting site, such as OneDrive, and message me the link on Xbox Live.

Thanks!

Miss Bijoux

Hey there -

Where did you purchase the KI Definitive Edition from? If it was via the console store or Xbox.com, the game should be in your "Ready to Install" list and there is no download code. Double check that you're signed into the proper account that made the purchase.
If you are and you still can't download the game, can you provide us with a screenshot of your purchase from your
Microsoft Commerce account so we can take a closer look? You can upload the image to any image hosting site, such as OneDrive, and message me the link on Xbox Live.

Thanks!

Splattered23

I purchased Killer Instinct Ultra Edition and Strider within the time frame and never received the $15 promotional code... feel free to look over my account and review.

I am eligible.

Did not receive the code yet.

Rodrigo Oliver

Hi SmokeDaBeastman, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

This is just a nomenclature for the bundle.

Since you have available in your account all the add-ons from the Definitive Edition, everything is normal, you have the complete version of the game.

"The Killer Instinct Anniversary Edition will replace all paid versions of Killer Instinct, such as the Definitive Edition… and the good news is that anyone who has bought Premium content for the previous versions of Killer Instinct (Editions, Fighters, etc.) will get upgraded to the Anniversary Edition for free!"

Source:

https://news.xbox.com/2023/11/28/killer-instinct-10th-anniversary-edition

Farscape247

killer instinct ultra edition, this is for season 1 and includes killer instinct classic number 1, season 2 must be purchased.

Misses Joust

Killer Instinct Ultra Edition is an add-on DLC. Killer Instinct is a free game. I'm afraid that purchase does not qualify as part of the promotion.

I purchased killer instinct definitive edition and was never able to recover my download code ...