I purchased Elden ring when it first came out for my daughter. Digital copy. Now we cant...

Hi Michelle_2_99, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

The issue here is not being able to find the order in the account's transaction history.

Have you checked it on the website?

Please, sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

It's also a good idea to search for the confirmation e-mail in your Inboxes.

Another option is trying to sign in on the website and remotely install the game.

https://www.xbox.com/games/store/elden-ring/9P3J32CTXLRZ

You can still try to reach out to support, they may be able to find it.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

I am having the same issue.. I specifically paid for the digital deluxe so that my son could play it on his Xbox one x when it came out.. now it says I only own the base version of the game yet my Xbox purchase history shows the digital deluxe with both copies included..

Ms account does not even show I purchased elden ring or that I refunded it

I appreciate it. Please test it first if the Hogwarts still gets uninstalled when you insert the Elden Ring game. If it's not doing it anymore, it must be fixed.

Disgusted, spent full pop for three D3 originals when it first came out on 360. Now for my patronage I was told I could receive $12 credit from Game Stop for my old ones (each) toward the purchase of the new D3UEE? Now I am asked to purchase again for
what I was the first in line to purchase for my family?? We were the people who originally drove day one sales, now I feel like a second class citizen. Please do the right thing and reward those who stepped up to the plate and bought the original version
when it first came out, give us our digital download at a reasonable price is all I'm asking here. If the gentleman at GS is correct and there will be no digital version, I will certainly think twice before stepping to the plate for the right to own it first
and have to buy it again.

This is not a rant X-Box / Microsoft. I (We) would like to hear how you view this, good customer service to loyal customers???