I purchased Creation Club credits in Skyrim SE and my parent approved my request. But it...

Hi Gavipolkis! I hope you are well, delighted to be able to offer you my help!

I'm sorry you are having this problem, according to Bethesda support, the wallet may take a few minutes to update.

If your wallet still does not update correctly, exit the game and start a new session. You may also want to make sure your Xbox account is properly linked to a Bethesda.net account.

Source: https://help.bethesda.net/app/answe...redits-i-purchased-in-my-creation-club-wallet

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Best regards,
Daniel.

Hello Brenda S, My name is Khaji I am the independent advisor and I will be happy to help you today.

I'm sorry to hear that you're experiencing issues with the Creation Club content in Skyrim Anniversary Edition.

First, make sure that the Creation Club content is installed correctly on your Xbox One. Go to the games and applications management menu on your console and check if the additional content is correctly installed. If it is not, try reinstalling it from the corresponding section in the Xbox store.

Although you mention that you are offline, some Creation Club content may require an Internet connection to be available. Make sure you are connected to the Internet and check if the content you are looking for requires an active connection.

Make sure the content you are looking for is included in Skyrim Anniversary Edition and is not a separate purchase in the Creation Club. Check the product description or consult the official documentation to make sure the specific content you are looking for is included in the edition you purchased.

It is very important to have the latest version of Skyrim Anniversary Edition installed on your Xbox One. Check to see if any updates are available for the game and download and install them, as they may contain fixes for issues related to Creation Club content.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Is it you who purchased the game? Also, did you request this to be approved by a parent account?

Hi Francia,

I don't believe the cause is the "family" settings. I believe parental controls were placed on the account on my orinigal Xbox360. I recall several years ago, I was requested to put in a different email address to approve a purchase - that email address belonged to my parent.

The "Family" I am in already has me having elevated priviledges - I can approve or decline my step kids getting games etc.

Thanks for your reply.

Hi KenHat, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

For cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​