I purchased an xbox ultimate subscription but I still see a "join now" on the xbox site

Hello @TrippRover!

With issues like these, we recommend removing your account and adding it back. If this does not fix the issue, it would be best to contact our live agents for them to check your account from their end.

It now depends what you actually bought and what type of subscription you have.

You say you have the Game Pass Ultimate subscription, but above you said you have bought a 1 year Xbox Live Code.

Since Game Pass Ultimate is more expensive, a "normal" Xbox Live Gold card won't give you the full year for your Game Pass Ultimate subscription.

For a 1 year Xbox Live Gold prepaid card you "only" get 4 months of Game Pass Ultimate.

See here: https://www.xbox.com/live/gold/upgrade under the "Frequently Asked Questions" and open the question "After I join Xbox Game Pass Ultimate, can I still redeem
Xbox Live Gold and Xbox Game Pass codes?" to see which code gives you what amount of Game Pass Ultimate.

I previously purchased Game Pass Ultimate during the $1/month sale, and have since canceled it. Now I have a year's subscription to Xbox Live Gold. If I were to purchase a month of Game Pass Ultimate at the full $14.99 price, would my year of Live still
convert over to a year of Ultimate?

My friend bought me a 12-month gold as a gift. And right now there is offer at the xbox store to join Ultimate for 1$ but it's only a month. If i use first the code for gold and then join Ultimate for 1$, do i get a 12-month Ultimate subscription? Sorry
for all these questions but i'm a little confused since it's my first time and want to join Ultimate.

Hi AlexandraJones2

Any time left on prior subscriptions you had before joining Xbox Game Pass Ultimate would convert and stack as time for Ultimate and the previous subscriptions would be automatically canceled since Ultimate includes Gold and Game Pass for Console and PC.
You can view the history of your subscriptions here https://account.microsoft.com/services/. Also to note is that Ultimate will never revert back to either subscription
at the end of its cycle. Once Ultimate expires or is canceled, the user will need to re-join any of the subscriptions manually.

It is impossible to have Ultimate and any of the other two subscriptions concurrently, so by canceling Ultimate, you also canceled your access to Xbox Live Gold features. The Game Pass subscription you have running currently would have to have been joined
after you canceled Ultimate because as mentioned before, you cannot have Ultimate and another subscription active at the same time. You can only add time to Ultimate if that is the subscription that is running. Your

Microsoft Account order history will also have a record of any purchases or renewal's and then you can compare the dates with what you see in the subscription and services section.

I think you misunderstood the Ambassadors' response. You cannot access online features or join party chats with just an Xbox Game Pass subscription. You need to have an active Gold or Ultimate subscription to do that. There is 3 separate Xbox Game Pass subscriptions;
Xbox Game Pass for Console, Xbox Game Pass for PC, and Xbox Game Pass Ultimate. Only Xbox Game Pass Ultimate includes Xbox Live Gold and the two Xbox Game Pass subscriptions (Console & PC). If you only have the Console or PC Xbox Game Pass, then you will not
be able to access Xbox Live Gold features. You will need to re-subscribe to Xbox Live Gold to do that.

All of this information can be found on the
Xbox Game Pass Ultimate FAQ.