I purchased an Xbox series X Monday January 2nd with expedited shipping, it says it will be...

Hello Cade Robinson,



Good day and we you are well today.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down. Can you please let us know if you still need assistance with this, or if you already solved it through another path?



Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Phantom Weber,

Since you were not targeted for the 50,000 Credit offer for free expedited shipping with your console purchase, you received the default 30k for your purchase. This was placed into your account on January 3rd, and deposited into your Microsoft Account as
currency on January 25th.

The Xbox One S releases on August 31st 2016.

If you preordered it today then youd get free expedited shipping which is (2-3 bussiness day shipping) which would put your console at your home on either Friday September 2nd 2016 or Monday September 5th 2016.

If you had already preordered before today and chose the free standard shipping option then that one takes 3-7 bussiness days. So youd expect it to be at your home somewhere between Monday September 5th and Friday September 9th.

Also you wont be charged until it ships

The code is just to offset the price of expedited shipping. Make sure the console you're purchasing is eligible for expedited shipping.

The code is not necessary to receive the 50,000 credits, so if it's not used, you will still receive the credits.

No particular reason, just doesn't seem like the go to place for a release day guarantee. Tried updating my shipping to next day air on Amazon and it still says January 2nd for a delivery.