I purchased a new HP Victus Gaming Laptop which came preloaded with Windows and one year of...

Where did you find the 25 character code for redeeming?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

It is because the auto-renewal is turned on but you can manage and it turn it off as well by signing in to https://account.microsoft.com/services.

Once you turn off the auto-renewal it will be canceled at the end of the month and you will not be charged moving forward.

Dear Francia,

My apologies for the late reply.

Please note your response and my question are in completely different directions.

When I logged into XBOX game pass for the first time I was informed that I had free Xbox game pass for 1 year. This means that there should be no charge on my credit card before April 2024. However, I have received an email from Microsoft that my credit will be charged in April 2023.

The real question is whether I have free access for 12 months or 1 month only. As per the notification that I received when I logged in, I had 12 months of free access. I understand that my credit card will be charged after end of free period, but that charge should happen in April 2024 at the end of the 12 month free period not at the end of the 1st month only.

Please check my account again prior to any response.

I do not have (as far as I know) the Beta version of the Xbox app. The app came installed on my new Windows 10 HP laptop

The laptop i've bought was recent of 2023

The Laptop is named

Victus by HP Gaming Laptop 15-fb1013dx

* AMD Ryzen TM 5 737HS API {1}
* 512GB Solid State Drive {3}

* 8GB SODIMM DDR5 SDRAM

* Windows 11 {67}

* 15.6" FHD IPS LED Display (250 nits, 144Hz) {4}

* NVIDIA GeForce RTX 2050 4GB

* B&O

* 3-cell, 52.5 Wh {63}

* Silver

Also the steps seems to lead back to windows 10 which I don't wanna do because I don't have a USB Driver at the moment to keep my personal files intact.